Planning Your Cabinet OrderDelivery, Ordering
Delivery, Ordering
& Warranty.
Cabinet delivery estimates, payment requirements, order verification, and support after delivery.
View delivery estimatesCabinet lead times and delivery areas
These estimated lead times are for cabinets delivered to the client’s location, starting when the manufacturer sends its order acknowledgment to Creative Design Group.
| Cabinet brand | Lead time | Delivery coverage |
|---|---|---|
| Aristokraft | 2–3 weeks | Most of the United States |
| Pioneer | 1–2 weeks | Washington State |
| Mantra | 3–4 weeks | Most of the United States |
| Diamond | 7–9 weeks | All U.S. states |
| OMEGA | 7–9 weeks | All U.S. states |
Delivery timelines may be extended by inclement weather, backorders, holiday closures, or circumstances beyond the manufacturer’s control.
Manufacturer Documents
Download your manufacturer’s warranty
Select your cabinet brand and the applicable residential or commercial document. Refer to the manufacturer’s written warranty for coverage, eligibility, terms, and exclusions.
Pioneer
Download Pioneer Warranty (PDF)0.11 MB
One warranty document provided.
Mantra
Diamond
OMEGA
When does the delivery lead time begin?
The estimated delivery lead time begins when the manufacturer sends its order acknowledgment to Creative Design Group—not when the client submits payment. Lead times estimate delivery to the client’s location. Inclement weather, backorders, holiday closures, or circumstances beyond the manufacturer’s control may extend delivery timelines.
Is delivery included in the price?
Yes. The delivery fee is included in your quoted cost. Cabinet delivery is in-home to a common area.
How do I confirm delivery availability?
Share your selected cabinet brand and project ZIP code so we can confirm coverage for your location.
Where do you provide installation services?
Creative Design Group offers installation services in Tacoma, Seattle, Bellevue, Pierce County, and the greater Puget Sound region. Share your project address and scope so we can confirm availability.
When is payment required?
Orders must be paid in full before Creative Design Group places the order with the manufacturer, unless optional large-project terms have been agreed upon for an approved trade professional.
Are payment terms available for trade professionals?
Approved trade professionals may qualify for optional payment terms on large projects, considered on a project-by-project basis. Terms must be agreed upon before the order is placed. Otherwise, payment in full is required before ordering.
Can special-order items be returned?
All special-order items are final sale. Returns and credits are not available.
Who confirms the order details?
Before the order is placed, the client must review and confirm that the items listed are the products they intend to purchase. Creative Design Group’s design and sales teams will verify that the order accurately reflects the client’s request and that the design fits the provided plan.
When should delivery damage be reported?
Obvious delivery damage must be reported within 3 business days of receiving your order. Concealed damage must be reported within 2 weeks of delivery.
How do I submit a damage or warranty report?
Email sales@creativedesigngroup1.com with your order details, images showing the damage or issue, and a brief description of the problem.
Where can I find warranty coverage details?
Please refer to your cabinet manufacturer’s individual written warranty for coverage, terms, and details. Download manufacturer warranty PDFs.
Can Creative Design Group help with warranties on products purchased elsewhere?
Creative Design Group will make reasonable efforts to assist with manufacturer warranty requests for products originally purchased through another supplier. However, we cannot guarantee assistance with every warranty request for products not originally purchased through Creative Design Group.
Questions about your order?
Email sales@creativedesigngroup1.com or call 253.324.5406.
Homeowner guide · Trade professionals